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Pathways Software Support
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Yearly maintenance agreements for all Pathways software products include access to phone-in help desk
support. The help desk is available from 8:00 a.m. to 5:00 p.m. (Central Time) Monday - Friday.
The support help desk can be reached as follows:
Phone: 918-749-6290
Fax: 918-744-8909
Email:
helpdesk@pathways-unlimited.com
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Should an abort occur in any Pathways software module, an abort notification report will automatically
be generated. This one page report will contain pertinent information related to the processing that
was occurring at the time of the abort. If you should receive one of these reports, please fax it to
the help desk as soon as possible. Once the help desk receives this notification, someone will contact
you to help troubleshoot the problem. Normally, you should expect to be contacted within 15-30 minutes
of receipt of the abort notification.
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Desktop Publishing Support
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Although Pathways Unlimited is not responsible for support of the DTP software that our customers use,
we will be happy to try to help our customers with any questions they may have. Our staff is knowledgeable
in the use of all of the leading DTP software packages to which the Pathways Database Publisher software
can interface. If we are unable to help answer your DTP question, we may at least be able to suggest
another resource where you can find assistance.
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There is an active Pathways Users Group that is made up of personnel from all of the current Pathways
customer companies. This group meets once a year to share information and to discuss enhancements they
would like to have made to the Pathways software. The Users Group is a great resource since it is made
up of people doing the same type of functions at a number of different companies. Many of these people
have quite a few years of experience in directory publishing. Our customers tell us that the Users Group
meetings are as beneficial to them for getting information that is related to directory publishing in
general as it is for information directly related to the Pathways software.
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